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customer service representative - call centre
Title posted on indeed.com - Customer Service Representative
Posted on November 05, 2024 by Employer details CARO Analytical Services
Job details
*CARO Analytical Services* is an employee-owned environmental and food laboratory that provides professional analytical testing services to public and private clients throughout Western Canada. Whether supporting a client cleaning up a contaminated site, providing water quality data to ensure Canadians have access to clean water, or supporting the government in testing our food source for potential pesticide exceedances, CARO provides the data essential to the success of these programs. CARO also happens to have a pretty awesome corporate culture thanks to a great team of employees who take their jobs seriously, but not themselves: _We are charismatic scientists, driven to make the world safer and healthier._ Full Time Customer Service Representative ? Richmond, BC (Tuesday-Saturday, 9:30 AM-6:00PM) As a Customer Service Representative for CARO Analytical Services? growing laboratory network, your main responsibilities will include: *Work Order Tasks* * Work order LIMS Login. * Sample Labelling. * Confirm COC discrepancies with Account Manager or Client (as needed). * Sending Login notification to clients promptly. * Updating work orders with additional analysis and/or revisions * Complete bottle order Requests on WooCommerce and use it for tracking/preparing/packing order and shipping on-time. *Client Facing* * Greet walk-in clients and receive incoming samples. * Responding to incoming client calls and emails. *Logistics* * Receiving incoming samples from couriers and assisting walk-in clients. * Shipping ? return coolers, interoffice shipments, sublet. *QUALIFICATIONS:* * College degree/diploma in related discipline desired, but not required. * Previous customer service or laboratory experience is an asset. * Experience and genuine dedication to customer care/service. * Positive, outgoing, optimistic personality. * Ability to prioritize and multitask in a fast-paced environment. * Excellent verbal and written communication skills. * Excellent organizational and administrative skills; detail oriented. * Knowledge of MS Office (Word, Excel, PowerPoint, Access etc.). * Ability to lift heavy objects up to 40 lbs. Job Type: Full-time Pay: $18.00-$20.00 per hour Benefits: * Casual dress * Company events * On-site parking Schedule: * 8 hour shift * Overtime Experience: * customer service: 1 year (preferred) * working in a laboratory: 1 year (preferred) Work Location: In person- LocationRichmond, BC
- Workplace information On site
- Salary$18.00 to $20.00HOUR hourly
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9515315526
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