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customer service representative - call centre
Title posted on indeed.com - Customer Service Representative
Posted on November 05, 2024 by Employer details MISS BEAN CAFE INC.
Job details
*Job Overview* We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will engage with customers to understand their needs, resolve issues, and promote our products and services. The ideal candidate will possess strong communication skills and a passion for customer satisfaction. *Responsibilities* * Provide outstanding customer service by addressing inquiries and resolving issues in a timely manner. * Analyze customer needs and offer appropriate solutions or products. * Perform data entry tasks accurately to maintain customer records. * Communicate effectively with customers via phone, email, or chat. * Upsell additional products or services to enhance customer experience. * Collaborate with team members to ensure seamless service delivery. * Maintain knowledge of company products and services to assist customers effectively. * Support multilingual customers by communicating in both English and Spanish when necessary. *Experience* * Previous experience in customer service or sales is preferred. * Strong ability to communicate clearly and effectively in English; bilingual skills in Spanish are a plus. * Proficiency in data entry and familiarity with CRM systems is advantageous. * Ability to analyze customer feedback and adapt strategies accordingly. * A positive attitude with a focus on teamwork and collaboration is essential. * Multilingual candidates are encouraged to apply, as they can better serve our diverse clientele. Join us in delivering exceptional service that makes a difference! Job Types: Full-time, Part-time Pay: $23.55-$27.22 per hour Expected hours: 20 ? 40 per week Additional pay: * Bonus pay Benefits: * Discounted or free food * Flexible schedule * Store discount Schedule: * Monday to Friday Education: * Secondary School (preferred) Experience: * Call center: 1 year (preferred) * Customer service: 1 year (preferred) Work Location: In person- LocationManotick, ON
- Workplace information On site
- Salary$23.55 to $27.22HOUR hourly
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9515451062
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