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inside sales representative
Title posted on indeed.com - Sales Representative
Posted on November 05, 2024 by Employer details Grimco Inc.
Job details
*Are you an experienced Sales Representative with a passion for building lasting customer relationships and driving growth? At Grimco, we are looking for a dynamic, results-driven individual to join our team and help expand our market presence while fostering a customer-centric approach.* *Why Grimco?* Grimco is a leader in the sign and graphics industry, known for our innovation and dedication to delivering top-tier products and services. We are committed to not only serving our customers but also empowering our team members to grow, learn, and thrive in a fast-paced, ever-evolving environment. This role requires on-site availability - Monday to Friday 8:30am-5:00pm. *Key Responsibilities* _*Sales Cycle Management*_ * *Achieve Performance Targets:* Excel in both inbound and outbound sales activities, including chat support. Gather insights into customer expectations and market trends to enhance the overall customer experience. Share market intelligence regarding products and pricing with your Coordinator, Regional, or Branch Manager to inform strategic decisions. * *Comprehensive Sales Oversight:* Manage the sales process from order entry to closing sales. Accurately assess and respond to customer needs, proposing solutions that align with Grimco?s strengths. Maintain accurate records in Infor CSD (CloudSuite Distribution) and HubSpot. _*Customer Engagement*_ * *Deliver Exceptional Service:* Provide knowledgeable and timely service to both potential and existing customers. Promote CORE products and services, clearly communicating the value of Grimco?s offerings and the advantages of using Grimco.ca. * *Lead Generation:* Regularly generate and submit leads for the Hardware & Software team. _*Inside and Outside Sales*_ * *High Volume Interactions:* Handle 30+ inbound customer call/chat interactions daily, and proactively reach out to existing customers for 15+ intentional call outbound call interactions to drive sales and maintain relationships. * *Face-to-Face Engagement:* With managerial approval, visit 10-15 targeted customers per day to strengthen relationships and gather valuable feedback. Prepare reports on your visits, highlighting key wins, challenges, trends, and equipment. _*Market Expansion*_ * *Stay Informed:* Continuously update your knowledge of industry products, technologies, and the competitive landscape. Identify opportunities to grow market share and implement upselling and cross-selling strategies for A/B products. Lead with CORE products and Exclusive Brands. _*Customer Experience*_ * *Ownership of Orders:* Ensure timely shipping, accurate invoicing, and proactive communication with customers regarding order status and changes. Build customer loyalty through exceptional service and support. _*Collaboration and Reporting*_ * *Team Support:* Collaborate with the Regional/Branch Sales Manager and Coordinator on sales activities and market insights. Assist with projects such as cataloging, sample mailings, and special events. * *Proactive Reporting:* Maintain effective communication with the sales team and other departments to ensure cohesive sales strategies. _*Professionalism*_ * *Strong Team Member:* Meet deadlines, prioritize tasks effectively, and maintain a positive attitude. Develop a thorough understanding of Grimco?s departmental processes and maintain punctuality for all appointments. * *Expense Management:* Submit and business expense reports, focusing on cost efficiency. Spend Grimco money like it is your money. *Requirements* * *Experience: *Experienced in managing the full sales cycle and customer relationships. Familiarity with cross-selling and upselling. Ability to understand customer needs and adapt/problem solve. Familiarity with sales platforms and tools. * *Teamwork: *Proven ability to work collaboratively, earning trust and respect from colleagues. * *Negotiation Skills: *Excellent negotiation abilities and a proactive, solution-oriented attitude. * *Communication: *Strong wr- LocationRichmond Hill, ON
- Workplace information On site
- Salary$50,000 to $55,000YEAR annually
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9515641008
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