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contact centre agent - customer service
Title posted on CareerBeacon - Contact Center Advisor
Posted on November 05, 2024 by Employer details EfficiencyOne
Job details
Contact Center AdvisorWe transform the way people use energy. We embrace a culture of belonging in the workplace. No matter who you are, where you're from, how you think, what you believe in, or whom you love, we welcome your application. We all come from different backgrounds and different walks of life, bringing in unique perspectives and experiences. We encourage applications from 2SLGBTQ+, Black, Indigenous, and People of Colour (BIPOC), women, newcomers to Canada, and people with disabilities. If you require any accommodation in the application and interview process, please let us know (including different materials or otherwise).About EfficiencyOneOur core values are Integrity, Innovation, and Partnership.EfficiencyOne is a leading efficiency enterprise. We work with a number of outstanding partners to supply cost-effective energy efficiency and carbon mitigation services in Nova Scotia and beyond. We transform the way people use energy. Together, we help people achieve their energy goals, save money, conserve resources, improve well-being, and combat climate change.Investing in energy efficiency comes with many benefits-lower heating bills, more comfortable spaces, new jobs in your community, and a smaller overall carbon footprint.To date, our work has achieved over $4 billion in energy savings and contributed to 22% of Nova Scotia's GHG emission reductions. If there's a better way to improve energy efficiency, we'll find it. Find out more about how we are making an impact here: https://www.efficiencyone.ca/impact/Why you'll love working here: A culture that understands there is life outside of work and cares about their employees.Hybrid work environmentAn engaging, fun, and inclusive work environmentAn awesome benefits package that starts on day one and a competitive salaryWellness initiatives and fitness challenges hosted throughout the year.Corporate gym membershipsCareer growth and professional development opportunitiesBeing part of a team and contributing to Nova Scotia's goal of 2050 net-zero carbonDo you want to be part of an organization with an ambitious plan to support the transition to net zero by 2050 and help build a thriving, resilient future for Nova Scotians? Then you belong here!The opportunity:Our team of Contact Center advisors is the front line, and most often, the first point of contact with most customers will help navigate customers to the appropriate Efficiency Nova Scotia services to meet their needs. They will have an in-depth knowledge of the services each customer is eligible for and be able to provide information on their energy efficiency project. The advisor applies active listening to assess customer needs and provides helpful, timely, and informative responses. The advisor has a strong program and product knowledge, provides information on product and program features, and is familiar with related items to sell an entire suite of solutions. The advisor is resourceful and can probe for additional information to help solve customer needs. They are highly focused on the customer service experience.Responsible for being the first point of contact for our clients; responsible for the delivery of exceptional customer service; answering incoming calls.Responsible for responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Responsible for engaging in active listening with callers, asking discovery questions, and confirming or clarifying information. Advise customers on which programs would work best for their needs.Responsible for maintaining up-to-date knowledge of all Efficiency Nova Scotia programs as well as interpreting and explaining them to the public.Responsible for taking part in training and other learning opportunities to expand knowledge of the company and position.Responsible for thorough documentation of customer interactions within the Salesforce system.Responsible for participating at times as a company- LocationDartmouth, NS
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source CareerBeacon #MB2411052296
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