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technical support representative
Posted on November 06, 2024 by Employer details DeltechCGI
Job details
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. or equivalent experience. Work setting: Help desk. Consulting firm. General office. Server farm. School or educational institution/establishment. Video production company. Recording studio. Motion picture production company. Various locations. Radio station or network. Television network and/or station. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Set up and operate mobile camera platforms, microphone booms and lighting equipment. Set up equipment. Detect and repair mechanical and electrical problems. Change and install an electronic control panel using automated equipment. Supervision: 1 to 2 people. Computer and technology knowledge: MAC. Linux. Device drivers. Networking software. Networking hardware. Networking security. Extranet. Intranet. Internet. Servers. Desktop applications. File management software. Security software. Multimedia software. Word processing software. Presentation software. Mail server software. Communication software. Mac OS. MS Office. MS Windows. SharePoint. Spreadsheet. TCP/IP. Wireless networks. XML. MS Excel. MS Word. MS Outlook. Security and safety: Bondable. Basic security clearance. Criminal record check. Driver's validity licence check. Transportation/travel information: Willing to travel. Valid driver's licence. Travel expenses paid by employer. Work conditions and physical capabilities: Work under pressure. Tight deadlines. Manual dexterity. Attention to detail. Ability to distinguish between colours. Sound discrimination. Sitting. Combination of sitting, standing, walking. Bending, crouching, kneeling. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Ability to multitask. Time management. Honesty. Reliability. Screening questions: Are you currently a student?. Are you currently legally able to work in Canada?. Are you willing to relocate for this position?. Do you currently reside in proximity to the advertised location?. Do you have previous experience in this field of employment?. Do you have the above-indicated required certifications?. What is the highest level of study you have completed?. Experience: Will train. Health benefits: Health care plan. Financial benefits: Mileage paid. Other benefits: Free parking available. Learning/training paid by employer.- Location1730 McPherson CourtPickering, ONL1W 3E6
- Workplace information On site
- Salary$40,000 to $50,000YEAR annually (To be negotiated) / 37.5 hours per week
- Terms of employment Permanent employmentFull time
- 09:00 to 17:00
- Starts as soon as possible
- Benefits: Health benefits, Financial benefits, Other benefits
- vacancies 1 vacancy
- Source Job Bank #3143803
Overview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- or equivalent experience
Experience
Will train
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Help desk
- Consulting firm
- General office
- Server farm
- School or educational institution/establishment
- Video production company
- Recording studio
- Motion picture production company
- Various locations
- Radio station or network
- Television network and/or station
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Set up and operate mobile camera platforms, microphone booms and lighting equipment
- Set up equipment
- Detect and repair mechanical and electrical problems
- Change and install an electronic control panel using automated equipment
Supervision
- 1 to 2 people
Experience and specialization
Computer and technology knowledge
- MAC
- Linux
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Extranet
- Intranet
- Internet
- Servers
- Desktop applications
- File management software
- Security software
- Multimedia software
- Word processing software
- Presentation software
- Mail server software
- Communication software
- Mac OS
- MS Office
- MS Windows
- SharePoint
- Spreadsheet
- TCP/IP
- Wireless networks
- XML
- MS Excel
- MS Word
- MS Outlook
Additional information
Security and safety
- Bondable
- Basic security clearance
- Criminal record check
- Driver's validity licence check
Transportation/travel information
- Willing to travel
- Valid driver's licence
- Travel expenses paid by employer
Work conditions and physical capabilities
- Work under pressure
- Tight deadlines
- Manual dexterity
- Attention to detail
- Ability to distinguish between colours
- Sound discrimination
- Sitting
- Combination of sitting, standing, walking
- Bending, crouching, kneeling
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
- Reliability
Benefits
Health benefits
- Health care plan
Financial benefits
- Mileage paid
Other benefits
- Free parking available
- Learning/training paid by employer
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Advertised until
2024-11-20
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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