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customer service assistant
Posted on November 05, 2024 by Employer details Diamond Logistics Transport Inc.
Job details
We are looking for a Customer Service/Dispatcher to join our team and support our daily office operations. A successful Customer Service will act as the point of contact for all customer-related issues, providing administrative support and managing their queries. Main duties include answering the phones, directing calls, order entry, purchasing, order processing, managing product catalog and organizing company records. Our ideal candidate also has strong oral and writing communication skills (English and French) and an intermediate level knowledge of Microsoft Office tools including Excel and Word. Ultimately, you should be able to ensure our administrative activities run smoothly on a daily and long-term basis. *Responsibilities* * Manage all day-to-day orders. * Communicate the customer?s needs to the correct department or manager. * Prepare and optimize truck routing for deliveries and pick-ups *?* Ensure timely dispatch of freight, dispatch local driver's for pick up and deliveries *?* Update and track all pick-ups and deliveries in Truck Mate * Service all customers in a polite and efficient manner. * Communicate with production and sales departments to ensure customer satisfaction. * Mange executive schedules, communications, and meetings. * Greet visitors. * Handle administrative paperwork. * Data entry. *Requirements:* Customer service skills both oral and written to follow-up and settle issues as they arise. * Good decision-making skills in purchasing. and shipping. * Maintain and update accounting software. * Proven work experience as a Customer Service, Administrator, or similar role. * Experience with office management software like MS Office (MS Excel and MS Word, specifically). * Strong organization skills with a problem-solving attitude. * Excellent written and verbal communication skills. * Attention to detail. * Additional qualifications in Customer Service are a plus. Job Type: Full-time Schedule: * 8 hour shift Experience: * Dispatcher: 1 year (preferred) * Customer service: 1 year (preferred) Work Location: In person- LocationBoisbriand, QC
- Workplace information On site
- SalaryNot available
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9515540185
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