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sourcing specialist
Title posted on indeed.com - Retention Specialist
Posted on November 06, 2024 by Employer details a.p.i Alarm Inc
Job details
*About us* Since 1983, a.p.i. Alarm Inc. has been a Canadian leader in security and safety solutions. We operate the largest Canadian privately owned monitoring station in the country providing life safety and property protection needs to our clients. We are looking to grow our Sales team! We are looking to bring on motivated individual to focus on customer retention and can work fulltime in our Toronto Office with a goal to retain clients, and achieve loyalty objectives. *Responsibilities* * Provide exceptional service to existing customers, inbound/outbound calls. * Maintain existing accounts, promoting retention through strong customer relationship. * Displays retention, upsell & cross-sell techniques for all customers requesting cancellation. * Develop retention strategies based on customer feedback. * Negotiating with customers to upgrade, renew contracts and retain business. * Consistently meet and exceed monthly, quarterly, and annual targets *Requirements* * Previous experience in inbound/outbound sales and customer retention. * Excellent communication skills, including strong listening, verbal, and written communication * Superior customer service and ability to remain calm and professional under pressure. * Detail oriented and well organized and able to work well with both internal staff members and external parties * Ability to pass criminal background check Job Types: Full-time, Permanent Pay: $40,000.00-$45,000.00 per year Additional pay: * Commission pay Benefits: * Dental care * Disability insurance * Extended health care * Life insurance * On-site gym * Paid time off * Vision care Flexible language requirement: * French not required Schedule: * Monday to Friday Ability to commute/relocate: * North York, ON M2M 4J1: reliably commute or plan to relocate before starting work (preferred) Application question(s): * Are you able to pass a criminal record check? Experience: * Customer retention: 1 year (required) Location: * North York, ON M2M 4J1 (preferred) Work Location: In person- LocationNorth York, ON
- Workplace information On site
- Salary$40,000 to $45,000YEAR annually
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9517031142
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