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customer service representative - call centre
Title posted on indeed.com - Customer Service Representative
Posted on November 06, 2024 by Employer details Signal Collision
Job details
Signal Collision is seeking a Customer Service Representative to join our front office team. This person is the main point of contact for customers, and we are looking for an individual who can be helpful, empathetic and professional. This person must possess a good work ethic, organizational ability and a positive team spirit. *Key Responsibilities* * Handle all phone traffic in a polite, courteous and cheerful manner * Schedule appointments for estimates and repairs * Clearly communicate to customers what to expect during their appointments * Manage replacement vehicle requirements with customers * Accurately collect and record payments * Complete bank deposits * Document repair dates * Invoicing and follow-up to insurance providers * Review customer invoices and disburse warranty information to customers * Handle customer inquiries about repairs including referring customer concerns to the appropriate staff member * Maintain company vehicle records and arrange for seasonal maintenance and tire changes * Maintain a clean office environment including all customer areas *Skills and Abilities* * Attention to detail * General computer knowledge * Diplomatic and able to interact with all levels of personnel * Strong communication skills, both written and verbal This position is full time Monday to Friday. Signal Collision offers competitive compensation and medical benefits to our employees. Compensation based on national average, experience will be considered. Job Types: Full-time, Permanent Pay: $20.00-$25.00 per hour Expected hours: 40 per week Benefits: * Company events * Dental care * Disability insurance * Extended health care * Life insurance * On-site parking * Paid time off * Vision care Schedule: * Monday to Friday Work Location: In person- LocationCranbrook, BC
- Workplace information On site
- Salary$20.00 to $25.00HOUR hourly
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9517170743
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