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customer service representative - call centre
Title posted on indeed.com - Customer Service Representative
Posted on November 04, 2024 by Employer details Barracuda Heating & Fuels
Job details
*Overview* Our team at Barracuda Heating & Fuels is motivated to not only provide excellent care for our customers, but also cultivate a warm and welcoming environment for our employees. If you are a customer service professional who values hard work and transparency and you are dedicated to providing the best possible experience to our customers, no matter their challenge, then Barracuda is the place for you! In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibility will be to assist customers with inquiries, resolve issues, and ensure a positive experience with our company. The ideal candidate will possess strong communication skills and a passion for helping others. *Duties* * Respond promptly to customer inquiries via phone, email, or chat. * Provide accurate information regarding products and services. * Analyze customer needs and offer appropriate solutions. * Document customer interactions and maintain accurate records through data entry. * Handle customer complaints with professionalism and empathy. * Collaborate with other departments to resolve complex issues. * Upsell or cross-sell products when appropriate to enhance customer satisfaction. * Maintain knowledge of company policies, procedures, and product offerings. *Skills* * Excellent phone etiquette and strong verbal communication skills in English * Ability to analyze customer needs and provide effective solutions. * Proven experience in customer service or sales roles is preferred. * Strong data entry skills with attention to detail. * Ability to communicate effectively with diverse populations. * A positive attitude and a commitment to delivering outstanding service. * Multilingual abilities are highly valued, enhancing our capacity to serve a broader customer base. Join us in creating memorable experiences for our customers while developing your skills in a supportive environment! Job Type: Full-time Pay: $20.00-$24.00 per hour Expected hours: 40 per week Benefits: * Dental care * Extended health care * Paid time off * Store discount Schedule: * 8 hour shift * Monday to Friday Education: * Secondary School (preferred) Experience: * Customer service: 2 years (preferred) * dispatching: 1 year (preferred) Work Location: In person Application deadline: 2024-12-15 Expected start date: 2024-11-18- LocationFletchers Lake, NS
- Workplace information On site
- Salary$20.00 to $24.00HOUR hourly
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9513611236
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