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customer service representative - call centre
Title posted on indeed.com - CSR (Customer Service Representative)
Posted on November 07, 2024 by Employer details Park Mazda
Job details
If you are a positive, upbeat, customer-loving person who has a strong passion for building customer relationships and sales, our Customer Service Representative position is open for applicants. This is a career path for those individuals who love their customers and know how to make them feel special. If you want a consistent income, bonus incentives, a career, and a normal work schedule, we are right for you. Our hiring philosophy is; Hire Attitude, Train Skills. You bring your high-level customer experience skills, we train the rest. Officially, the job is known as a Customer Service Representative, however, the core job components are customer service and sales. The high-level overview of a CSR is; Solicits customers, to arrange appointments for maintenance recommended by the manufacturer or to promote specials. Follows up with customers on the telephone, as required, and verifies customer satisfaction, along with email campaigns as directed. * Solicits existing customers, to promote the maintenance services recommended by the manufacturer and, where applicable, also promotes other services, as instructed by management. * Arranges and confirms appointments. * Actively participates in managing the customer database. Ensures that the list of calls is updated. * Consults customer history before making the telephone calls. * Issues activity reports and keeps a file on telephone follow-up successes. * Actively participates in developing call scenarios, in order to meet objectives for number of appointments arranged. * Actively participates in managing appointment making in the department. * Follows up on files that are his/her responsibility. Schedule: Tuesday - Saturday Wage: $18/hr. Plus Bonus Qualifications: - Positive Attitude and Customer Satisfaction Focused - Valid Driver License - Bondable - Self-Motivated - Clean Criminal Record If you or someone you know meets the above qualifications or if you have an interest in this position, please email your resume. Work Remotely * No Job Type: Full-time Job Types: Full-time, Permanent Pay: $18.00 per hour Expected hours: 40 per week Additional pay: * Bonus pay Benefits: * Company events * Dental care * Extended health care * On-site parking * Vision care Schedule: * 8 hour shift * Day shift * Every Weekend Education: * Secondary School (preferred) Experience: * Customer service: 2 years (required) Licence/Certification: * Driving Licence (required) Work Location: In person Expected start date: 2024-11-18- LocationSherwood Park, AB
- Workplace information On site
- Salary$18.00HOUR hourly
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9518919595
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