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sales engineer - technical support
Title posted on Jobillico - Technician Technology Support (Remote) - Fluent in French
Posted on November 07, 2024 by Employer details RONA Inc.
Job details
<div> <div> <div> <strong>Technician Technology Support (Remote) - Fluent in French</strong> <p></p> </div> <div> <div> <div> <i></i> Language <ul> <li> English </li> <li> Français (CA) </li> </ul> </div> </div> <div> Apply Now </div> </div> </div> <p> </p><p><strong><span><span><span>For this position, you will need to be proficient in French and English, spoken and written.</span></span></span></strong></p> <p> </p> <p><span><em><strong><span><span>Position is REMOTE : The selected candidate must reside within 250 km of our BOUCHERVILLE (Qc) office.</span></span></strong></em></span></p> <p> </p> <p> </p> <p><span><span>At RONA, over 22,000</span><span> </span><span>employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.</span></span></p> <p> </p> <p><span><span>We operate or service some 425</span><span> </span><span>corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick</span><span>?</span><span>s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.</span></span></p> <p> </p> <p><span><span>You</span><span>?</span><span>ve got the talent? We</span><span>?</span><span>ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You</span><span>?</span><span>ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills. </span></span></p> <p> </p> <p><span><span>So, if you</span><span>?</span><span>re looking to do what you love, we could be a perfect match</span></span></p> <p> </p> <p> </p> <p><span>Our expectations</span></p> <p> </p> <p><span>Under the responsibility of the Customer Service Department Manager, the Technician Technology support acts as a point of contact (one-stop shop) for customers and various IT departments to resolve incidents and process requests from customers/users. </span></p> <p> </p> <p><span><span>Your role<br></span></span></p> <p> </p> <ul> <li><span>Answer, resolve, and/or monitor internal and external calls from users, affiliated dealers, and stores</span></li> <li><span><span>Place and monitor service calls with internal and external suppliers</span></span></li> <li><span><span>Diagnose and resolve office automation, application, and network issues</span></span></li> <li><span><span>Maintain and contribute to the knowledge base (level one support procedures)</span></span></li> <li><span><span>Instruct users on the optimal use of applications</span></span></li> <li><span><span>Ensure and maintain high standards of customer service</span></span></li> <li><span><span>Use ticketing software to record all calls while respecting IT processes (e.g., management of incidents, requests, problems, changes)</span></span></li> </ul> <p> </p> <p><span>The qualifications we are looking for</span></p> <p> </p> <ul> <li><span>College degree in computer science or equivalent</span></li> <li><span>At least two (2) years of experience as an IT customer service agent</span></li> <li><span>Practical knowledge of Windows 7/10, Active Directory, Office 365, networking, and Citrix</span></li> <li><span>Oral and written French and English skills</span></li> <li><span>Excellent communication and writing skills (debriefings, emails, standards, and procedures)</span></li> <li><span>Service oriented approach</span></li> <li><span><span>Strong organizational skills, </span><span>autonomy, and initiative</span></span></li> <li><span>Ability to work under pressure</span></li> <li><span>Excellent teamwork skills</span></li> <li><span>Very good analytical and problem-solving skills</span></li> <li><span>Ability to learn new systems independently</span></li> <li><span- LocationBoucherville, QC
- Workplace information On site
- SalaryNot available
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source Jobillico #14802874
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