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claims representative - insurance
Title posted on CareerBeacon - Bilingual Claims Advisor I
Posted on November 09, 2024 by Employer details TD Bank
Job details
Work Location:Ottawa, Ontario, CanadaHours:37.5Line of Business:TD InsurancePay Details:$51,400 - $72,600 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Job Description:KEY ACCOUNTABILITIESCUSTOMEREngage customers in conversations to understand and meet their needs by providing them with advice and service regarding coverage and the claims processProvide sound claims advice at every customer interaction to create a legendary customer experience; look for ways to contribute to the on-going improvement of the overall customer experienceEnsure customer problems are handled appropriately and escalating issues when necessary; refer customers to appropriate team members or internal partners as appropriateDemonstrate flexibility to be able to change activities based on customer and business needsCreate a legendary customer experience at every interaction and look for ways to contribute to on-going improvement of the overall customer experienceSHAREHOLDERPrioritize and manage own workload to meet SLA requirements for service and productivityConsistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriateBe knowledgeable of practices and procedures within own area of responsibility and keep abreast of emerging trends for claims assessment and litigationProtect the interests of the organization ? identify and manage risks, and escalate non-standard, high risk transactions / activities as necessaryContribute to business objectives for Operational ExcellenceSupport the timely and accurate completion of business processes and proceduresEnsure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulationsIdentify, suggest and actively participate in process improvement opportunitiesAcquire and apply expertise in the discipline, provide guidance, assistance and direction to othersIdentify, recommend and effectively execute standard practices and procedures applicable to insurance claimsKeep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impactsMaintain a culture of risk management and control, supported by effective processes in alignment with risk appetiteAssume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of ConductEMPLOYEE / TEAMParticipate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interestSupport the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unitKeep current on emerging trends/ developments and grow knowledge of the business, related tools and techniquesParticipate in personal performance management and development activities, including cross training within own teamKeep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activitiesContribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance- LocationOttawa, ON
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source CareerBeacon #2123411
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