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customer service representative - call centre
Title posted on indeed.com - Customer Service Representative
Posted on November 11, 2024 by Employer details Opifiny Corp.
Job details
*About Us * Opifiny is a software solution provider exclusive to the insurance industry. Our clients include some of the biggest insurance companies in Canada. Our corporate culture is inclusive, entrepreneurial and fast-paced. Everyone in our company has a voice and is encouraged to use it. *Job Summary* We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our customers, addressing inquiries, resolving issues, and ensuring a positive experience with our brand. This role requires strong communication skills, the ability to analyze customer needs, and a passion for helping others. *Duties* * Respond promptly to customer inquiries via phone, email, or chat. * Analyze customer needs and provide appropriate solutions or alternatives. * Maintain accurate records of customer interactions and transactions through data entry. * Demonstrate excellent phone etiquette while communicating with customers. * Assist in upselling products and services when appropriate. * Collaborate with team members to resolve complex customer issues effectively. * Provide support in both English to cater to a diverse clientele. * Continuously seek ways to improve the customer experience and share feedback with management. *Skills* * Strong customer service skills with a focus on delivering exceptional support. * Ability to communicate clearly and effectively both verbally and in writing. * Proficient in data entry with attention to detail. * Experience in sales or upselling techniques is a plus. * Bilingual or multilingual proficiency, particularly in French, is highly desirable. * Excellent analytical skills to assess situations and provide suitable resolutions. * Ability to work collaboratively within a team environment while also being self-motivated. Join us in creating memorable experiences for our customers while developing your skills in a supportive environment! Job Types: Full-time, Permanent Pay: $47,500.00-$51,200.00 per year Benefits: * Casual dress * Company events * Dental care * Disability insurance * Extended health care * Life insurance * Paid time off * Vision care Schedule: * Monday to Friday Ability to commute/relocate: * North York, ON M6B 1W3: reliably commute or plan to relocate before starting work (preferred) Education: * Bachelor's Degree (preferred) Experience: * Call center: 1 year (preferred) * Customer service: 1 year (required) Work Location: In person- LocationNorth York, ON
- Workplace information On site
- Salary$47,500 to $51,200YEAR annually
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9522923732
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