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customer service representative - call centre
Title posted on indeed.com - Customer Service Representative
Posted on November 13, 2024 by Employer details Go Logistics Inc
Job details
Job Description: Customer Service Representative - Mandatory 3- 4 years of Experience from Logistics background or Call Center background Responsibilities: - Provide exceptional customer service by responding to inquiries and resolving issues in a timely and professional manner. - Handle incoming calls, emails, and chats from customers regarding product information, order status, and general inquiries. - Accurately enter customer information and update records in the company database. - Collaborate with other departments to ensure customer satisfaction and problem resolution. - Maintain a high level of product knowledge to effectively assist customers with their needs. - Follow company policies and procedures to ensure consistent service delivery. Requirements: - High school diploma or equivalent. - Previous customer service experience preferred. - Excellent communication skills, both written and verbal. - Strong problem-solving abilities and attention to detail. - Proficient computer skills, including experience with CRM software. - Ability to multitask and prioritize tasks in a fast-paced environment. - Positive attitude and ability to work well within a team. GO Logistics is an equal opportunity employer. We value diversity and welcome applications from individuals of all backgrounds. Go Logistics welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted. We are dedicated to maintaining a respectful, fair, and equitable work environment, and welcome submissions from all qualified applicants. We are committed to providing a barrier free workplace. If accommodation is required during the selection or interview process, it will be available upon request Job Type: Full-time Pay: $18.00-$20.00 per hour Benefits: * Dental care * Disability insurance * Employee assistance program * Extended health care * Life insurance * Paid time off * Vision care Flexible language requirement: * French not required Schedule: * Every Weekend * Monday to Friday Education: * Secondary School (preferred) Experience: * Logistics: 2 years (preferred) Work Location: In person- LocationBolton, ON
- Workplace information On site
- Salary$18.00 to $20.00HOUR hourly
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9526171636
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