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support services manager
Title posted on Monster - Customer Support Manager
Posted on November 13, 2024 by Employer details PFSL investments Canada
Job details
Job Title: Customer Support Manager Location: Toronto ON Company: PFSL Investment Canada Job Overview: We are seeking an experienced Customer Support Manager to lead and manage our customer support team. In this role, you will oversee day-to-day operations, drive customer satisfaction, and ensure the team is delivering high-quality service. You'll also identify opportunities for process improvements and mentor your team to achieve performance goals. Key Responsibilities: Team Leadership: Manage, train, and motivate a team of customer support agents to provide exceptional service. Operational Oversight: Monitor performance metrics (e.g., response times, resolution times) to ensure team goals and KPIs are met. Process Improvement: Identify areas for process improvement, implement best practices, and streamline workflows to enhance customer experience. Customer Escalations: Handle escalated customer- LocationToronto, ON
- Workplace information On site
- SalaryNot available
- Starts as soon as possible
- vacancies 1 vacancy
- Source Monster #4XIkYxTSNm
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