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customer service adviser
Title posted on Monster - Customer Service Representative
Posted on November 13, 2024 by Employer details Assured Automotive
Job details
The Customer Service Representative is responsible for providing exceptional customer experience. They manage working relationships with customers and Insurance Partners while providing all components of administrative support for the Repair Facility Team. Key Job Responsibilities Ensure consistent execution of WOW (Wow Operating Way) plan. Schedule appointments for vehicle repair using Daily Demand Capacity Planner, ASE schedule and proper scripting. (ASE is our repair management system) Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs. Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tags. Records all communication with customers or insurance partners during the repair process using ASE and- LocationAjax, ON
- Workplace information On site
- SalaryNot available
- Starts as soon as possible
- vacancies 1 vacancy
- Source Monster #R044130
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