customer service representative - call centre
Title posted on indeed.com -
Customer Service Representative
Posted on
November 19, 2024
by
Employer details
Monarch Specialties Inc.
Job details
We are looking for a customer service person to join our team.
Your role will be to offer support within the customer service department.
The ideal candidate must have knowledge of customer service best practices for both Ecommerce and Retail sales. The person must perform well in a team environment and have exceptional people skills.
*Primary Responsibilities:*
Provide assistance to the Sales Department and our Customers by acting on a variety of requests including, but not limited to:
*Order Entry*
? Printing, entering, and confirming and /or cancelling all orders for E-Comm and Brick & Mortar accounts
? Working in customer portals to respond to inquiries and/or tickets
? Continuous review of customer vendor agreements to ensure correct procedures are followed
? Responding to all incoming calls and /or emails
*Service*
? Processing all incoming calls /emails / customer portal requests for replacement parts
? Assisting with assembly questions and /or any product inquires
? Authorizing return and /or discount authorizations
? Analyzing case by case issues, problem solving to ensure complete customer satisfaction
*Desired Skills & Experience*
- Proven work experience in customer service.
- Previous experience working with major retailers, experience working in customer portals would be an asset.
- Demonstrate intermediate skills with Microsoft Office (Word & Excel)
- Must be bilingual
- Clerical and data entry skills.
- Strong sense of organization.
- Attention to detail.
- Must be a team player.
Job Types: Full-time, Permanent
Benefits:
* Casual dress
* Company events
* Disability insurance
* Extended health care
* Life insurance
* On-site parking
* Store discount
* Vision care
Schedule:
* Monday to Friday
* No weekends
Ability to commute/relocate:
* Laval, QC H7P 0A8: reliably commute or plan to relocate before starting work (required)
Education:
* Secondary School (preferred)
Experience:
* Customer service: 1 year (preferred)
Work Location: In person
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LocationLaval, QC
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Workplace information
On site
-
SalaryNot available
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Terms of employment
Permanent employmentFull time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9533840813
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