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operations supervisor
Title posted on CareerBeacon - Operations Officer II
Posted on November 20, 2024 by Employer details TD Bank
Job details
Work Location:Montréal, Quebec, CanadaHours:37.5Line of Business:Personal & Commercial BankingPay Details:43 700 $/$43,700 - 58 200 $/$58,200 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Job Description:Customer:Execute transactions accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintainedIdentify opportunities to improve service deliverySupport partners with incoming transactions, validating information as needed to perform adjustments within authority levelsInteract with partners by responding to requests in an effective and timely mannerUse effective relationship skills when communicating with partners/colleagues/customersShareholder:Complete assigned workload to meet SLA requirements for service and productivityUnderstand internal and industry regulations, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/ proceduresConsistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriateSupport the timely and accurate completion of business processes including completing and recording transactions for either the organization or clientsActively review internal processes/activities and provide ideas for process improvementInvestigate and escalate non- standard or high- risk activities as appropriateAdhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti- Money Laundering, Business Continuity Management)Be knowledgeable of and comply with Bank Code of ConductEmployee/Team:Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environmentSupport the team by actively building operations knowledge, think critically about processes and opportunities for improvement, and share ideasParticipate in personal performance management and development activities, including cross training within own teamKeep others informed and up-to-date about all relevant or useful information related to day-to-day activitiesContribute to a fair, positive and equitable environment that supports a diverse workforceAct as a brand ambassador for function and the bank, both internally and/or externallyBreadth & DepthWorks within generally defined guidelines, accountable for completing a range of transactions or activities that involve single to multiple steps and several systems or applications characterized by a combination of manual and automated processesTransactions and activities require process knowledge for own area of expertise and could include ad hoc non-routine requests across multiple jurisdictionsTransactions are characterized by low to moderate risk/financial impactLow to moderate decision-making authority within defined parametersIdentifies issues and resolves or escalates internally as required (within a prescribed set of parameters/ rules)Typically interacts with internal partners and external customers (as needed)Focus of work is on t- LocationMontréal, QC
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source CareerBeacon #2125137
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