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service desk analyst
Posted on November 15, 2024 by Employer details Blue Diamond International
Job details
*About Us: * Blue Diamond International is a leading group of brands known for our commitment to exceptional service and luxury accommodations and experiences. We operate a diverse portfolio comprised of Blue Diamond Hotels and Resorts, GoNexus Group, Blue Diamond Jets and Prime Travelers Club. We are dedicated to fostering a dynamic and inclusive workplace that encourages growth and innovation. We are looking for a dedicated and detail-oriented *Service Desk Analyst* to join us in making vacation dreams come true. As the Service Desk Analyst, you will be responsible for providing exceptional user support and customer service on the company technology stack. This role will troubleshoot IT-related problems, advise on appropriate action or escalate when needed to the appropriate team. This position reports to the IT Support Manager and will be located in Toronto, ON. If you are passionate about helping to solve technical problems and making an impact with a dynamic team, then we would love to hear from you! *What You?ll Do:* * Provide IT support at the Headquarters office in Toronto and work alongside the wider Service Desk team to provide remote second level support to users in other locations when required. * Configure company equipment as needed (servers, PCs, laptops, printers, scanners, phones, cell phones, wireless network devices and other department specific hardware and/or software). * Technical troubleshooting, assistance, support and resolution for company hardware and software. * Escalate unresolved issues to appropriate internal teams and/or vendors when required. * Follow company IT policies, SOPs and processes to provide support under the technical and operational guidelines. * Follow IT security policies and guidelines. Report any suspected data and / or security risk to the IT Security team and the line manager. * Responsible for incident, change and problem management, along with root-cause analysis. * Daily monitoring to address incidents and proactive problem management to identify and resolve potential issues. *What You?ll Need:* * Post-secondary education in an IT-related field of study * Strong working knowledge of software, hardware, related technologies and equipment * Proficient in troubleshooting issues with mobile and desktop technologies * Experience with Office 365, Windows, and Active Directory (AD) administration * Experience with Mobile Device Management (MDM) solutions (Microsoft Intune would be an asset) * Experience with Microsoft Azure or cloud support would be considered an asset * Advanced problem-solving, decision-making and analytical skills * Excellent communication and interpersonal skills * Strong attention to detail, organizational skills, and time management * Customer-focused mindset with a dedication to service excellence * Ability to work in a fast-paced, dynamic environment * Experience in the travel industry would be considered an asset * A strong command of both written and spoken Spanish would be considered an asset *What We Offer:* * Remote and/or Hybrid Work Opportunities * Great travel perks! _(Free hotel stays!)_ * RRSP Matching Program * Growth opportunities * Free Parking * Open concept, collaborative workspace * Fresh Café with delicious snacks and meals at a subsidized price! * Competitive compensation We thank all who apply however only those who meet the qualifications will be contacted. Diversity, equity, and inclusion - Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team. Violence and harassment prevention and response - We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions. Total wellbeing - Our approach is for holistic opportunities to help employees Be EPIC and Be Well. Learning and development - Our offerings are focused on the development of competencies, personal leadership, and leadership in groups a- LocationEtobicoke, ON
- Workplace information On site
- Salary$50,000 to $60,000YEAR annually
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9529564626
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