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guest service agent
Title posted on indeed.com - Guest Service Agent (Part Time)
Posted on November 19, 2024 by Employer details Executive Cosmopolitan Hotel Toronto
Job details
We are currently looking for a few new team members! If you want to be a part of a fun and exciting team, enjoy meeting new people and most importantly love making a difference to our guests everyday, then you have what it takes to be an amazing *Guest Service Agent!* *Duties and Responsibilities* * Providing excellent guest service to internal and external clients * Assisting guests with arrival and departure (check-in / check-out) * The ability to handle guest inquiries and concerns, always striving for 110% guest satisfaction * Problem solving to determine a mutually beneficially resolution * Providing Concierge and Front Desk support to ensure smooth operations * Coordinating and multi-tasking job duties in a busy environment * Offer guests information on the Hotel and the surrounding area * Able to organize, prioritize and maintain focus on service details during high and low business volumes. * Represent Executive Hotel Cosmopolitan as an ambassador of the brand in a professional manner * Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. * Identify and correct unsafe work procedures or conditions and/or report them to management. * Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. * Other duties as assigned *Position Qualifications* * 1-2 years front office experience preferred * Customer service driven with a passion for providing exceptional service * Excellent communications, interpersonal, time management and organizational skills * Ability to function calmly in a stressful and high-pace environment * Shows initiative and take ownership of challenges * Adept at managing tasks and problem solving * Working cooperatively in a team environment as well as independently * Must be capable of lifting up to 30 pounds and performing light physical activity * Must be able to stand and be active for a minimum of 8 hours per day * Clear, concise and effective verbal and written communication skills * Must be available days, evenings, weekends, and holidays (AM & PM shifts) * Room Key (PMS System) * Previous customer service experience mandatory * Previous experience in a hotel preferred Job Type: Part-time Pay: $21.85 per hour Expected hours: 24 ? 32 per week Schedule: * 8 hour shift * Evening shift * Morning shift * Overtime * Weekends as needed Work Location: In person Application deadline: 2024-11-24 Expected start date: 2024-12-01- LocationToronto, ON
- Workplace information On site
- Salary$21.85HOUR hourly
- Terms of employment Part time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9533526856
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