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customer service supervisor (except financial services)
Posted on November 27, 2024 by Employer details Yardworx
Job details
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Tasks: Co-ordinate activities with other work units or departments. Examine and verify the accuracy of work . Identify workers' training needs. Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality. Train staff/workers in job duties, safety procedures and company policies. Conduct performance reviews. Perform same duties as workers supervised. Recruit and hire staff. Co-ordinate, assign and review work. Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery. Supervision: Customer service clerk. Information clerks. 5-10 people. Data entry clerks. Certificates, licences, memberships, and courses : First Aid Certificate. Computer and technology knowledge: MS Office. Area of work experience: Quality assurance or control. Security and safety: Criminal record check. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Overtime required. Work under pressure. Personal suitability: Accurate. Client focus. Dependability. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Interpersonal awareness. Judgement. Organized. Reliability. Team player. Screening questions: Are you available for shift or on-call work?. Are you currently legally able to work in Canada?. Do you have previous experience in this field of employment?. Experience: 3 years to less than 5 years. Other benefits: Other benefits.- LocationCalgary, AB
- Workplace information On site
- Salary$22.00 to $25.00HOUR hourly (To be negotiated) / 40 to 44 hours per week
- Terms of employment Permanent employmentFull time
- Day, Weekend, On Call
- Starts as soon as possible
- Benefits: Other benefits
- vacancies 1 vacancy
- Source Job Bank #3166029
Overview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
3 years to less than 5 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Co-ordinate activities with other work units or departments
- Examine and verify the accuracy of work
- Identify workers’ training needs
- Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
- Train staff/workers in job duties, safety procedures and company policies
- Conduct performance reviews
- Perform same duties as workers supervised
- Recruit and hire staff
- Co-ordinate, assign and review work
- Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
Supervision
- Customer service clerk
- Information clerks
- 5-10 people
- Data entry clerks
Credentials
Certificates, licences, memberships, and courses
- First Aid Certificate
Experience and specialization
Computer and technology knowledge
- MS Office
Area of work experience
- Quality assurance or control
Additional information
Security and safety
- Criminal record check
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Overtime required
- Work under pressure
Personal suitability
- Accurate
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Interpersonal awareness
- Judgement
- Organized
- Reliability
- Team player
Benefits
Other benefits
- Other benefits
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Advertised until
2024-12-11
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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