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call centre agent - customer service
Posted on November 27, 2024 by Employer details Yardworx
Job details
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. or equivalent experience. Work setting: Urban area. Business sector. Private sector. Tasks: Address customers' complaints or concerns. Answer inquiries and provide information to customers. Arrange for billing for services. Explain the type and cost of services offered. Issue receipts and other forms. Maintain records and statistics. Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.. Perform general office duties. Receive and log complaints. Receive payments. Perform data entry. Supervision: Data entry clerks. Computer and technology knowledge: Database software. Internet. MS Excel. MS Outlook. MS Windows. MS Word. Type of experience: Call centre. Security and safety: Driver's validity licence check. Transportation/travel information: Own transportation. Own vehicle. Valid driver's licence. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Overtime required. Tight deadlines. Work under pressure. Repetitive tasks. Personal suitability: Punctuality. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Flexibility. Organized. Reliability. Team player. Screening questions: Are you available for shift or on-call work?. Are you currently legally able to work in Canada?. Do you currently reside in proximity to the advertised location?. Do you have previous experience in this field of employment?. Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?. What is the highest level of study you have completed?. Experience: 3 years to less than 5 years. Financial benefits: Group insurance benefits.- LocationCalgary, AB
- Workplace information On site
- Salary$20.00 to $22.00HOUR hourly (To be negotiated) / 40 to 44 hours per week
- Terms of employment Permanent employmentFull time
- Day, Evening, Night, Weekend, Overtime, On Call, Morning
- Starts as soon as possible
- Benefits: Financial benefits
- vacancies 1 vacancy
- Source Job Bank #3166031
Overview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
3 years to less than 5 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Urban area
- Business sector
- Private sector
Responsibilities
Tasks
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Perform general office duties
- Receive and log complaints
- Receive payments
- Perform data entry
Supervision
- Data entry clerks
Experience and specialization
Computer and technology knowledge
- Database software
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
Type of experience
- Call centre
Additional information
Security and safety
- Driver's validity licence check
Transportation/travel information
- Own transportation
- Own vehicle
- Valid driver's licence
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Overtime required
- Tight deadlines
- Work under pressure
- Repetitive tasks
Personal suitability
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
Benefits
Financial benefits
- Group insurance benefits
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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