front desk manager
Posted on
November 29, 2024
by
Employer details
Middle Beach Lodge
Job details
Middle Beach Lodge is looking for a Front Desk Manager to join our leadership team. The Front Desk Manager will oversee and assist in the operations of the front desk team managing reservations, check-ins/checkouts, ambience of the lounges and ensuring a positive guest experience. Leading the front desk team, the ideal candidate for this role will bring a positive can-do attitude, effectively communicate between departments, ensure that front desk agents are providing quality service. The front desk is the first and last experience of a guest?s stay ? help make it memorable!
The Front Desk Manager will report to the General Manager.
*What we offer:*
· Subsidized private accommodation either on property or in town (depending on availability)
· Departure Bonus upon successful completion of you contract
· Starting wage TBD with a raise and extended benefits after successful completion of probationary period
· Monthly staff lunches
· Weekly complimentary yoga classes
· Annual staff parties and camping trips
· Staff Softball team (Games throughout the summer season!)
· Employee of the month awards
· Customer service excellence awards
*What you?ll do:*
· Support Front Desk staff throughout shift to ensure their work is going smoothly, efficiently and assist in anyway needed.
· Ensuring the lounge/coffee bar/bathrooms/deck areas are up to standard, focusing on the small details and cultivating the overall ambiance.
· Complete any daily tasks such as emails, reservation/availability/ inquiry calls, check in, check outs, etc.
· Interact, talk and assist guests throughout shift to ensure their stay is going smoothly and is enjoyable. Taking opportunities to go above and beyond for them when possible.
· Being the point of contact if a guest or staff member has a concern, complaint, suggestions or positive feedback. Being available to listen, assess and take action when needed.
· Appoint and carry out performance reviews with front desk staff members.
· Assist in the recruitment and hiring of front desk agents. Co-ordinating arrivals and providing new hires with orientation to Tofino and completing training.
· Complete Front Desk Schedule ensuring adequate coverage, proper supervisory support for all shifts and balancing requests and covering desk shifts when required.
· Send out and review guest surveys. Communicate feedback to management and team in order to make improvements and share positive reviews with the team.
· Communicate with other department managers to share information and streamline processes.
· Organize staff appreciation events for front desk staff and assist with companywide staff events.
*About you:*
· Proficient in MS Office (Word, Excel, PowerPoint, Outlook) and ability to learn in-house software programs.
· 1-2 years? experience in related role.
· Excellent communication skills (verbal, written, and listening) and able to communicate effectively with a diverse group of people.
· Strong time management skills and ability to multitask and prioritize.
· Team-oriented attitude.
· Ability to maintain attention to detail in a fast-paced environment.
· Available to work weekends and evenings.
Job Types: Full-time, Permanent
Pay: $20.00-$25.00 per hour
Expected hours: 40 per week
Benefits:
* Company events
* Discounted or free food
* Employee assistance program
* Extended health care
* Flexible schedule
* On-site gym
* On-site parking
* Paid time off
* Wellness program
Flexible language requirement:
* French not required
Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Holidays
* Morning shift
* On call
* Weekends as needed
Ability to commute/relocate:
* Tofino, BC: reliably commute or plan to relocate before starting work (required)
Experience:
* Management or Supervisory: 1 year (required)
* Front desk: 1 year (required)
Location:
* Tofino, BC (preferred)
Work Location: In person
Expected start date: 2025-01-01
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LocationTofino, BC
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Workplace information
On site
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Salary$20.00 to $25.00HOUR hourly
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Terms of employment
Permanent employmentFull time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9546307490
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