account executive

Posted on December 03, 2024 by Employer details MD Marine Insurance

Job details

Seeking a unique individual to consistently provide exceptional customer service to our new and existing clients to support our promise of _Boat Insurance Made Easy!_ _Note: we are hiring for the 12pm - 8pm shift._ *Duties and Responsibilities* *Customer Service* * Identify, address and resolve client inquiries and problems in a timely and professional manner * Review policies and report claims * Proactively communicate with clients regarding payment, gather required information, explain coverage changes and limitations * Obtain underwriting approval when needed *Sales* * Sell policies to new and existing clients in accordance with approved processes * Address all inquiries from prospective clients in a professional and knowledgeable manner * Obtain all necessary details in order to properly rate the risk * Provide certificates of insurance to clients, dealers, and finance companies as requested *Processing* * Process renewals, new business, endorsements, cancellations, reinstatements in the appropriate systems in accordance with approved processes * Handle incoming paperwork and client requests in accordance with service level agreements * Maintain database of client information *Email & Voicemail* * Respond to clients in a timely and professional manner * Follow up on outstanding documentation * Secure customer testimonials *Other projects* * Projects as assigned by the management team * Attend courses to further work related education and complete job related self-development *Communication* * excellent communication skills with clients and Company employees * communication with all employees and managers *Job Requirements* *Education Level* * Post-secondary level education * RIBO license (or willingness to obtain) *Computer Skills* * MS Office applications * In-house policy management systems * Company/Insurer management systems *Key Knowledge, Skills and Abilities* * Team player * Effective listening * Positive attitude * Multi-tasking * Organization/Time management * Problem solving *Working Conditions* * Office environment *Competencies* *Organizational Commitment* Acts to support the company?s mission and goals. Puts the needs and goals of the company before one?s own needs. *Industry Awareness* Remains constantly aware of changes in the insurance and marine industries, and uses this awareness to help the company evolve to work effectively in changing times. *Teamwork* Works effectively and efficiently in a team environment. Encourages others to see the value of teamwork, and supports group decisions even if they differ from one?s own point of view. *Relationship Management* Develops and maintains positive working relationships with all employees. Demonstrates respect towards others and actively builds trust to promote a confident and effective team. *Inclusion and equal opportunity employment:* McLean & Dickey Ltd. provides a workplace environment that respects the differences of all individuals, giving every employee the opportunity to be heard, and in conjunction, obtaining better outcomes for everyone. We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require accommodation because of a disability, please advise the HR representative, who will consult with you to determine an appropriate accommodation. *Inclusion and equal opportunity employment:* McLean & Dickey Ltd. provides a workplace environment that respects the differences of all individuals, giving every employee the opportunity to be heard, and in conjunction, obtaining better outcomes for everyone. We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require accommodation because of a disability, please advise the HR representative, who will consult with you to deter