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receptionist

Title posted on indeed.com - Front Desk Receptionist

Posted on December 07, 2024 by Employer details Infiniti Strings

Job details

*About Us:* Our strings workshop was established in 2014 in Markham, Toronto. You can find high-quality string instruments from student-level to performance-level. The product line includes violins, violas, cellos, double bass, bows, cases, sheet music, and more. Our in-house luthiers are here to help our clients whenever they need service or have questions and concerns. We are committed to delivering professional advice for repair, maintenance, re-tuning, fine-tuning, and any other services for your instrument. Infiniti Music Academy aims to deliver academic discipline and a comprehensive curriculum to our students. Our music hall provides a beautiful stage for musicians and students to showcase their talents. At Infiniti Strings, we are dedicated to delivering exceptional products and services to our customers. As a growing company in the musical instruments sector, we value our team members and are committed to fostering a supportive and dynamic work environment. *Position Overview:* We are looking for a dynamic and personable Front Desk/Receptionist to join our team. As the first point of contact for our customers, you will play a crucial role in creating a positive and professional first impression of Infiniti Strings. Your enthusiasm, proactive attitude, and excellent communication skills will be key to ensuring a smooth and welcoming experience for everyone who walks through our doors or interacts with us over the phone. *Key Responsibilities:* * *Customer Service:* Greet customers warmly as they enter the store, addressing their needs with a friendly and professional demeanor. Proactively offer assistance and ensure that each visitor receives the support they need. * *Front Desk Management:* Handle a variety of tasks at the front desk, including scheduling lessons, booking concert hall rentals, and processing customer transactions. * *Product Assistance:* Help customers with inquiries about books, strings, and other accessories. Provide knowledgeable recommendations or refer them to the appropriate specialist if needed. * *Communication:* Manage multiple phone lines effectively, handling incoming calls with professionalism and clarity. Assist with scheduling, inquiries, and other requests over the phone. * *Referral Coordination:* Direct customers to the appropriate resources within the store, such as specialists or the luthier, ensuring they receive expert guidance based on their specific needs. * *Administrative Duties:* Maintain accurate records, manage appointment schedules, and perform other administrative tasks as required to support store operations. *Qualifications:* * *Personable and Outgoing:* Must be approachable and engaging, with a genuine desire to help customers and create a welcoming environment. * *Excellent Communication Skills:* Strong verbal communication skills, both in person and over the phone, with the ability to handle multiple calls and inquiries efficiently. * *Customer-Focused:* Demonstrated ability to provide exceptional customer service and address various needs with a proactive and solution-oriented approach. * *Organizational Skills:* Ability to manage scheduling, transactions, and administrative tasks with accuracy and attention to detail. * *Product Knowledge:* Familiarity with violin-family instruments and accessories is a plus, but a willingness to learn and adapt is essential. * *Multitasking Ability:* Capable of handling multiple tasks simultaneously while maintaining a high level of service. *Why Join Us:* * *Be the Face of Our Store:* Play a key role in shaping the customer experience and representing Infiniti Strings with your enthusiasm and professionalism. * *Supportive Team Environment:* Work with a dedicated and passionate team that values your contributions and supports your growth. * *Engaging Role:* Enjoy a diverse range of responsibilities and the opportunity to interact with a wide variety of customers and musical enthusiasts. If you are a friendly, proactive in