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front desk agent

Posted on December 11, 2024 by Employer details Sparkling Hill Resort

Job details

Join the Front Office team at Sparkling Hill Resort! We are seeking a professional, friendly individual for a full-time Front Desk Agent Position. At Sparkling Hill Resort, we are proud to offer exciting opportunities which will allow you to develop your hospitality career at a renowned wellness resort. We believe in encouraging a family-style environment, and we recognize that our people and their development are the most important asset to our resort. If you are interested in becoming part of a dynamic team of committed individuals then we would like to hear from you! *Perks & Benefits:* Sparkling Hill team members get to enjoy a variety of perks & benefits which we provide as a thank you for hard work and dedication. Perks and benefits include: * Deeply discounted room rates available to team members * Discounts on gift shop retail, food and spa treatments * Extended health benefits * Career growth opportunities in the form of promotions and department transfers to expand your knowledge and exposure to the industry *Duties will include:* * Answer internal and external phone calls and emails and direct guests to the appropriate department * Greet guests and visitors as they enter the resort * Complete check outs and check ins and receive payment * Create guest reservations and advise callers regarding rates and packages * Be knowledgeable about Sparkling Hill amenities and policies in order to advise guests accurately * Post and balance payments and charges on guest folios * Communicate with other departments such as Maintenance and Housekeeping regarding requests and changes throughout the day * Anticipate guest needs in order to provide seamless and exceptional service * Receive and respond to guest concerns and address them promptly with the appropriate manager as needed * Complete daily checklists and tasks to maintain organization at the Front Desk * Count and verify individual cash floats and maintain responsibility for all cash received and given out * Prepare reports * Arrange transportation or other services for guests * Other duties as assigned *Qualifications:* * Previous Front Desk or other hospitality experience preferred * Previous experience with Maestro Property Management System an asset * Strong interpersonal and problem solving skills * Excellent communication and organizational skills * Ability to work cohesively as part of a team as well as independently * Ability to focus on guest needs, remain calm and professional at all times * Able to work flexible hours including days, evenings, weekends and holidays * Must have a valid work permit *Working Conditions:* * Constant standing and walking throughout shift *Qualified applicants may submit a resume and cover letter to Ms. Katey Sigurdson, Front Office Manager. Only candidates selected for an interview will be contacted.* Job Types: Full-time, Permanent Pay: From $18.50 per hour Additional pay: * Tips Benefits: * Dental care * Disability insurance * Discounted or free food * Extended health care * Life insurance * Store discount * Vision care Schedule: * Holidays * Monday to Friday * Weekends as needed Ability to commute/relocate: * Vernon, BC: reliably commute or plan to relocate before starting work (required) Experience: * Customer service: 1 year (preferred) Work Location: In person