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customer service representative - call centre

Title posted on indeed.com - CSR - Customer Service Representative

Posted on November 27, 2024 by Employer details Diverse Group

Job details

*Company Overview:* Diverse Group is a leading Fashion Distribution Company specializing in delivering exceptional products to customers across North America. We are passionate about fashion and dedicated to providing a superior customer experience. We are currently seeking a *Customer Service Representative* to join our vibrant team. If you thrive in a fast-paced environment, have a passion for fashion, and excel in customer service, we?d love to hear from you! *Position Summary: *As a *Customer Service Representative*, you will serve as the key point of contact for our customers, ensuring their needs are met with professionalism and efficiency. From order inquiries to problem resolution, you will play a pivotal role in creating positive customer experiences and supporting the overall operations of our dynamic team. *Key Responsibilities:* * Proactively engage with customers across North America regarding order statuses and shipment tracking. * Respond promptly to customer and sales rep inquiries via phone and email with a friendly, professional demeanor. * Resolve customer complaints and escalations efficiently while maintaining a customer-focused approach. * Process returns, exchanges, refunds, and credits with accuracy and adherence to company policies. * Stay informed on our fashion product offerings, including trends, materials, sizes, and inventory availability. * Collaborate with team members and warehouse staff to ensure seamless order processing and accurate shipping. * Manage payment coordination and invoicing for customer orders. * Handle sensitive customer and business information with the utmost discretion. * Provide administrative support, including assisting Brand Managers with order input and product information. *Key Qualities for Success:* * Exceptional customer service skills recognized by peers and customers. * Ability to prioritize and thrive in a fast-paced environment with competing tasks and tight deadlines. * Fast learner & strong problem-solving skills and a collaborative mindset to work effectively within a team. *Qualifications:* * *Education:* High school diploma or equivalent required; education in fashion, retail, or a related field is a plus. * *Experience:* 2+ years of customer service experience, preferably in fashion, apparel, or retail. Previous retail experience is a plus *Skills & Knowledge:* * Passion for fashion with up-to-date knowledge of current trends and styles. * Excellent verbal and written communication skills. * Strong organizational skills with meticulous attention to detail. * Proficiency in ERP systems (e.g., Aims 360), order management tools, and Google Suite applications. * Experience with Microsoft Office (Word, Excel, Outlook). * Ability to handle customer concerns with professionalism and empathy. * Positive attitude and team-oriented mindset with the ability to manage independent projects. *Why Join Us? *At Diverse Group, we value creativity, collaboration, and customer satisfaction. As part of our team, you?ll have the opportunity to contribute to a growing company that values your passion for fashion and commitment to excellence. *How to Apply:*If this sounds like the perfect opportunity for you, please submit your resume and cover letter detailing your experience and interest in the role. Thank you for your submission. Only those selected for an interview will be contacted. Job Type: Full-time Pay: $20.50-$22.50 per hour Expected hours: 35 ? 40 per week Additional pay: * Overtime pay Benefits: * Casual dress * Company events * Dental care * Extended health care * On-site parking * Paid time off Schedule: * 8 hour shift * Monday to Friday * Overtime Education: * Secondary School (preferred) Experience: * Customer service: 2 years (preferred) * Fashion retail or any retail: 1 year (required) Work Location: In person Expected start date: 2024-12-15