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front desk agent

Posted on December 23, 2024 by Employer details RADISSON HOTEL AND CONFERENCE CENTRE CALGARY

Job details

*Job Overview* Radisson Hotel and Conference Calgary Airport is looking for energetic individual for the position of Front Desk Agent who contribute to the overall success of the Hotel by leading and maintaining Guest Services standards for the front office, by anticipating guest needs and providing friendly, efficient, and superior customer service during all guest interactions. *Duties* * Greet guests upon arrival with a warm and friendly demeanor. * Manage check-in and check-out processes efficiently. * Answer phone calls and respond to inquiries using proper phone etiquette. * Handle guest requests and complaints promptly and professionally. * Maintain accurate records of guest information and reservations. * Provide information about hotel services, local attractions, and amenities. * Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. * Assist with billing inquiries and process payments accurately. * Uphold hotel policies and procedures while ensuring guest comfort. *Qualifications* * Previous experience in a front desk or hospitality role is preferred. * Strong customer service skills with a focus on guest satisfaction. * Proficiency in phone systems and handling multiple calls simultaneously. * Bilingual or multilingual abilities are highly desirable to assist diverse guests. * Excellent communication skills, both verbal and written. * Ability to work flexible hours, including weekends and holidays as needed. * Strong organizational skills with attention to detail in managing reservations and guest requests. * A positive attitude and the ability to work well under pressure in a team-oriented environment. Salary: Competitive salary Based on experience. Join our team as a Front Desk Agent where your contributions will create memorable experiences for our guests! Job Type: Full-time Schedule: * 8 hour shift * Evening shift * Monday to Friday * Morning shift * Weekends as needed Experience: * Customer service: 1 year (preferred) Work Location: In person