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monitoring station operator
Title posted on CareerBeacon - Bilingual Operator Monitoring Station, Day Shift, Alarmforce
Posted on March 09, 2025 by Employer details Bell Canada
Job details
Req Id: 421343 AlarmForce, a Bell Canada Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers.If you're passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.Position: Bilingual Operator Monitoring StationSalary: Hourly rate +eligible for bonus monthlyJob Status: Regular - Full-timeHours of Work: 8 AM to 8 PMResponsibilitiesHandling inbound alarm/ medical alert / 2 way callsHandling all other alarm signals with a non voice element. These include notify only alarms, hardwire alarms, open-close alarms, error and partial accountsMedical alarm response including Global Positioning System monitoringProcessing and resolving alarms in a client relationship software systemHandling inbound telephone calls related to alarm signals/customer requests and transferring calls as requiredProcessing alarm in a timely manner and within defined time intervalsPlacing outbound calls relating to alarm signals received. This includes calls to customer, keyholders, authorities, and others as requiredCustomer information updates. These are received by telephone request, assigned communication logs, or manual request. They include, but are not limited to keyholder / authority / codeword updatesContract verification from processing ? 2 stage check processGuard service invoice verificationVerify ambulance, fire, and Police dispatch authority for new contractsQualificationsPost-Secondary Education in a related field (i.e. 911 Telecommunications.) preferred, or High School Diploma with equivalent work experiencePrevious experience in a call center/dispatch environmentSkills and requirementsProficient with MS Office Suite (Word, Outlook, Excel, etc.)Must be available to work 3 or 4 consecutive 12-hour shiftsAbility to listen attentively and to use the information provided by customers to tailor responses and actions to meet the customers' specific needsStrong customer service, analytical, and decision making skillsSuperior attention to detailAbility to work independently and as a member of a teamKnowledge of English and French is required#ReferralAdditional Information:Position Type: Non ManagementJob Location: Canada : Ontario : Toronto Flexible work profile: Full-time in office (meaning that you will be required to perform your work on-site)Application Deadline: 02/28/2025Please apply directly online to be considered for this role. Applications through email will not be accepted.We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you'll feel valued, respected and supported as you grow and reach your full potential. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.Created: Canada, ON, TorontoBell, one of Canada's Top 100 Employers.- LocationToronto, ON
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- Source CareerBeacon #2127246
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