Job description Call Centre Agent - Customer Service in the Windsor-Sarnia Region

Find out what work is like for a call centre agent - customer service in Canada. This work description is applicable to all Other customer and information services representatives (NOC 64409).

Other customer and information services representatives

Description

Other customer and information services representatives answer enquiries, provide information regarding an establishment's goods, services and policies and provide customer services such as receiving payments and processing requests for services. They are employed by retail establishments, contact centres, insurance, telecommunications and utility companies and other establishments throughout the private and public sectors.

Work week duration

Other customer and information services representatives usually work between 35 to 40 hours per week.
Between 35 to 40 hours

Job duties

Here are some of the main activities and tasks that Other customer and information services representatives have to perform, and some of the physical demands they involve:

  • Customer service representatives in retail establishments
  • Answer, in person or on the phone, enquiries from customers
  • Investigate complaints regarding the establishment's goods, services and policies
  • Arrange for refunds, exchange and credit for returned merchandise
  • Receive account payments
  • Receive credit and employment applications.
  • Contact centre agents
  • Take customer orders for goods or services
  • Promote goods or services
  • Respond to enquiries and emergencies
  • Investigate complaints and update accounts.
  • Customer service representatives in insurance, telecommunication, utility and similar companies
  • Explain the type and cost of services offered
  • Order services
  • Provide information about claims or accounts
  • Update accounts, initiate billing and process claim payments, and receive payment for services.
  • Information services representatives
  • Provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries.

Physical demands Help - Physical Demands

  • Sitting
  • Handling material manually
  • Making repetitive motions

Physical demands

Physical demands are the physical activities that the job requires the worker to do. Physical demands are selected according to the likeliness that workers will have to perform them for at least half of the time they spend at work.

Workplaces and employers

Here are the typical workplaces where Other customer and information services representatives are employed and some of their main characteristics:

  • Retail establishments

Work environment Help - Physical Work Environment

  • Indoors, environmentally controlled

Physical proximity from others Help - Physical proximity from others

  • Somewhat close (e.g. share office)

Work environment

The work environment refers to the physical setting in which people work. The characteristics and conditions of the work environment are selected according to the likeliness that workers will be exposed to them at least once a week.

Physical proximity from others

Physical proximity from others refers to the physical distance between individuals in the workplace. The likeliness that the job requires to perform tasks while being physically close to other people is rated on a scale with 3 levels: "Somewhat close", "Close" and "Very close".

Related job titles

Here are some other related job titles that are found in the same occupational category (NOC 64409), and a list of similar occupations:

  • accounts information clerk
  • bus information clerk
  • complaints clerk - customer service
  • contact centre agent - customer service
  • courtesy desk clerk
  • customer service representative - call centre
  • enquiries clerk
  • information clerk - customer service
  • lost-and-found clerk
  • order desk agent
  • public relations clerk
  • tourist information clerk

Similar occupations Help - Similar occupations

Similar occupations

This section lists other occupations that are part of the same broad occupational category as Other customer and information services representatives in the National Occupational Classification (NOC). These occupations involve similar core qualifications but involve different responsibilities. To see more similar occupations, use the Job Transition Tool.

Sources Occupational and Skills Information System & National Occupational Classification

Labour Market Information Survey
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