Job description Collection Officer (except Taxation) in Ontario

Find out what work is like for a collection officer (except taxation) in Canada. This work description is applicable to all Collectors (NOC 14202).

Collection clerks

Description

Collection clerks collect payments on overdue accounts and bad cheques and locate debtors to make collection arrangements. They are employed by collection agencies, utility companies, department stores, loan companies, banks and credit unions, and by financial and licensing departments within governments.

Work week duration

Collection clerks usually work between 35 to 40 hours per week.
Between 35 to 40 hours

Job duties

Here are some of the main activities and tasks that Collection clerks have to perform, and some of the physical demands they involve:

  • Notify debtors of overdue payments and accounts by telephone, mail, and registered mail, and continue the notification process if reply is not received
  • Resolve collection issues by making payment arrangements by telephone or visit to debtor
  • Recommend further action or discontinuation of service in cases where payment is not forthcoming
  • Trace and locate debtors, and may contact debtors' friends, neighbours, relatives and employers to obtain information
  • Answer correspondence, prepare reports and maintain records and files related to collection work
  • May work with on-line accounts and systems.

Physical demands Help - Physical Demands

  • Sitting
  • Making repetitive motions

Physical demands

Physical demands are the physical activities that the job requires the worker to do. Physical demands are selected according to the likeliness that workers will have to perform them for at least half of the time they spend at work.

Workplaces and employers

Here are the typical workplaces where Collection clerks are employed and some of their main characteristics:

  • Banks
  • Utility companies
  • Credit unions
  • Financial and licensing departments within governments
  • Collection agencies
  • Loan companies
  • Department stores

Work environment Help - Physical Work Environment

  • Indoors, environmentally controlled

Physical proximity from others Help - Physical proximity from others

  • Somewhat close (e.g. share office)

Work environment

The work environment refers to the physical setting in which people work. The characteristics and conditions of the work environment are selected according to the likeliness that workers will be exposed to them at least once a week.

Physical proximity from others

Physical proximity from others refers to the physical distance between individuals in the workplace. The likeliness that the job requires to perform tasks while being physically close to other people is rated on a scale with 3 levels: "Somewhat close", "Close" and "Very close".

Related job titles

Here are some other related job titles that are found in the same occupational category (NOC 14202), and a list of similar occupations:

  • bill collector
  • collection clerk
  • collection officer (except taxation)
  • collections investigation officer
  • collector
  • credit and collection clerk
  • locator - collection
  • skip tracer - collection

Similar occupations Help - Similar occupations

Similar occupations

This section lists other occupations that are part of the same broad occupational category as Collection clerks in the National Occupational Classification (NOC). These occupations involve similar core qualifications but involve different responsibilities. To see more similar occupations, use the Job Transition Tool.

Sources Occupational and Skills Information System & National Occupational Classification

Labour Market Information Survey
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