Job prospects Customer Service Agent near Charlottetown (PE)

Over the past few years (2021-2023), the labour market was balanced for Other customer and information services representatives near Charlottetown (PE). The number of job openings was about the same as the number of workers available in this occupation.

Source Labour Market Information | Recent Trends Assessment Methodology

The employment outlook will be good for Other customer and information services representatives (NOC 64409) in Prince Edward Island for the 2023-2025 period.

The following factors contributed to this outlook:

• Employment growth will lead to a moderate number of new positions.
• A moderate number of positions will become available due to retirements.
• There are a small number of unemployed workers with recent experience in this occupation.

Key employers include the administrative and support services industry, particularly firms that provide business support services, the information and cultural industry, mostly by wired telecommunication carriers, as well as the wholesale and retail trade industries. 

Technological advancements such as automated telephone systems and self-serve applications over the Internet will limit employment growth in the long term and alter the job functions of this occupation. Due to the entry-level nature of this occupation, prevalence of part-time work, and relatively young and large workforce, most openings should arise from staff turnover. 

Applicants with strong communication, customer service experience and conflict resolution skills, and who possess knowledge of a second language, will have improved prospects. Workers with flexible schedules will also have an improved employment outlook, as workers in this occupation may work various shifts to accommodate customers. 

Employment in this occupation will be boosted by the importance given to customer service in the service sector.

Here are some key facts about Other customer and information services representatives in Prince Edward Island:

• Approximately 900 people work in this occupation.
• Other customer and information services representatives mainly work in the following sectors:
  • Management and administrative services (NAICS 55, 56): 32%
  • Other retail stores (NAICS 44-45, except 445): 17%
  • Federal government public administration (NAICS 911): 8%
  • Computer systems design services (NAICS 5415): 6%
• The distribution of full-time and part-time workers in this occupation is:
  • Full-time workers: 82% compared to 84% for all occupations
  • Part-time workers: 18% compared to 16% for all occupations
• 57% of other customer and information services representatives work all year, while 42% work only part of the year, compared to 59% and 41% respectively among all occupations. Those who worked only part of the year did so for an average of 42 weeks compared to 41 weeks for all occupations.
• Less than 5% of other customer and information services representatives are self-employed compared to an average of 13% for all occupations.
• The gender distribution of people in this occupation is:
  • Men: 40% compared to 51% for all occupations
  • Women: 60% compared to 49% for all occupations
• The educational attainment of workers in this occupation is:
  • no high school diploma: less than 5% compared to 11% for all occupations
  • high school diploma or equivalent: 33% compared to 28% for all occupations
  • apprenticeship or trades certificate or diploma: less than 5% compared to 11% for all occupations
  • college certificate or diploma or university certificate below bachelor's: 44% compared to 25% for all occupations
  • bachelor's degree: 15% compared to 17% for all occupations
  • university certificate, degree or diploma above bachelor level: less than 5% compared to 8% for all occupations

Source Labour Market Information | Prospects Methodology