Job prospects Answering Service Operator in the Laval Region

Over the past few years (2021-2023), the labour market was balanced for Receptionists in the Laval Region. The number of job openings was about the same as the number of workers available in this occupation.

Source Labour Market Information | Recent Trends Assessment Methodology

The employment outlook will be limited for Receptionists (NOC 14101) in the census metropolitan area of Montréal, including the Laval region, for the 2023-2025 period.

The following factors contributed to this outlook:

• Employment decline will lead to the loss of a few positions.
• A moderate number of positions will become available due to retirements.
• There are several unemployed workers with recent experience in this occupation.

The use of hybrid and remote working methods since the pandemic has affected the demand for this occupation. This transition has also led to a change in the traditional tasks of receptionists and broadened the skills required to practise this profession. For example, technical skills and digital tool management have become important.

The automation of certain tasks, such as automated telephone answering services, online appointment booking or inquiries and digital recording, has freed up these workers from certain tasks so that they can concentrate on other important ones.

The number of workers available in this profession reduces job opportunities for candidates without experience and few skills. Businesses tend to favour those who are bilingual and have computer knowledge and experience.

Here are some key facts about Receptionists in the census metropolitan area of Montréal, including the Laval region:

• Approximately 16,180 people worked in this occupation in May 2021.

Source Labour Market Information | Prospects Methodology