Job prospects Contact Centre Agent - Customer Service in Newfoundland and Labrador

Explore current and future job prospects for people working as a "contact centre agent - customer service" in Newfoundland and Labrador or across Canada.

Job opportunities in Newfoundland and Labrador

These outlooks were updated on November 29, 2023.

Prospects over the next 3 years

The employment outlook will be moderate for Other customer and information services representatives (NOC 64409) in Newfoundland and Labrador for the 2023-2025 period.

The following factors contributed to this outlook:

• Employment is expected to remain relatively stable.
• Not many positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

Technological advancements such as automated telephone systems and self-serve applications over the Internet will limit employment growth in the long term and alter the job functions of this occupation. Applicants with strong communication, customer service experience and conflict resolution skills, and who possess knowledge of a second language, will have improved prospects. Workers with flexible schedules will also have an improved employment outlook, as workers in this occupation may work various shifts to accommodate customers.

Here are some key facts about Other customer and information services representatives in Newfoundland and Labrador:

• Approximately 2,550 people work in this occupation.
• Other customer and information services representatives mainly work in the following sectors:
  • Federal government public administration (NAICS 911): 22%
  • Other retail stores (NAICS 44-45, except 445): 19%
  • Management and administrative services (NAICS 55, 56): 18%
  • Wholesale trade (NAICS 41): 8%
  • Insurance Carriers and related activities (NAICS 524, 526): 5%
• The distribution of full-time and part-time workers in this occupation is:
  • Full-time workers: 87% compared to 83% for all occupations
  • Part-time workers: 13% compared to 17% for all occupations
• 61% of other customer and information services representatives work all year, while 39% work only part of the year, compared to 56% and 43% respectively among all occupations. Those who worked only part of the year did so for an average of 41 weeks compared to 40 weeks for all occupations.
• Less than 5% of other customer and information services representatives are self-employed compared to an average of 8% for all occupations.
• The gender distribution of people in this occupation is:
  • Men: 36% compared to 51% for all occupations
  • Women: 64% compared to 49% for all occupations
• The educational attainment of workers in this occupation is:
  • no high school diploma: less than 5% compared to 11% for all occupations
  • high school diploma or equivalent: 30% compared to 27% for all occupations
  • apprenticeship or trades certificate or diploma: 10% compared to 17% for all occupations
  • college certificate or diploma or university certificate below bachelor's: 33% compared to 23% for all occupations
  • bachelor's degree: 18% compared to 14% for all occupations
  • university certificate, degree or diploma above bachelor level: less than 5% compared to 7% for all occupations

Breakdown by region

Explore job prospects in Newfoundland and Labrador by economic region.

Source Labour Market Information | Prospects Methodology

Labour market conditions over the next 10 years

Explore current and future job prospects for people working as a "contact centre agent - customer service" Other customer and information services representatives (NOC 64409) or across Canada.

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