Job prospects Customer Service Agent - Airline in Québec

Explore current and future job prospects for people working as a "customer service agent - airline" in Québec or across Canada.

Job opportunities in Québec

These outlooks were updated on November 29, 2023.

Prospects over the next 3 years

The employment outlook will be good for Airline ticket and service agents (NOC 64312) in Quebec for the 2023-2025 period.

The following factors contributed to this outlook:

• Employment growth will lead to several new positions.
• Several positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

Here are some key facts about Airline ticket and service agents in Quebec:

• Approximately 1,850 people work in this occupation.
• Airline ticket and service agents mainly work in the following sectors:
  • Air transportation (NAICS 481): 76%
  • Other transportation and warehousing (NAICS 482-483, 485-486, 487, 493): 14%
  • Management and administrative services (NAICS 55, 56): 5%
• The distribution of full-time and part-time workers in this occupation is:
  • Full-time workers: 83% compared to 82% for all occupations
  • Part-time workers: 17% compared to 18% for all occupations
• 50% of airline ticket and service agents work all year, while 50% work only part of the year, compared to 62% and 38% respectively among all occupations. Those who worked only part of the year did so for an average of 38 weeks compared to 43 weeks for all occupations.
• The gender distribution of people in this occupation is:
  • Men: 40% compared to 52% for all occupations
  • Women: 60% compared to 48% for all occupations
• The educational attainment of workers in this occupation is:
  • no high school diploma: 8% compared to 12% for all occupations
  • high school diploma or equivalent: 26% compared to 19% for all occupations
  • apprenticeship or trades certificate or diploma: 12% compared to 19% for all occupations
  • college certificate or diploma or university certificate below bachelor's: 31% compared to 22% for all occupations
  • bachelor's degree: 17% compared to 17% for all occupations
  • university certificate, degree or diploma above bachelor level: 6% compared to 11% for all occupations

Breakdown by region

Explore job prospects in Québec by economic region.

Source Labour Market Information | Prospects Methodology

Labour market conditions over the next 10 years

Explore current and future job prospects for people working as a "customer service agent - airline" Airline ticket and service agents (NOC 64312) or across Canada.

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