Competencies Order Desk Agent in the Parklands Region

Find out what competencies you typically need to work as an order desk agent in Canada. These skills are applicable to all Other customer and information services representatives (NOC 64409).

Skills Help - Skills

Proficiency or complexity level
Oral Communication: Active Listening 3 - Moderate Level
Negotiating 3 - Moderate Level
Persuading 3 - Moderate Level
Learning and Teaching Strategies 3 - Moderate Level
Coordinating 2 - Low Level
Instructing 2 - Low Level
Monitoring 2 - Low Level
Time Management 2 - Low Level
Digital Literacy 2 - Low Level
Writing 2 - Low Level

Personal Attributes Help - Personal Attributes

Importance
Service Orientation 4 - Highly important
Stress Tolerance 4 - Highly important
Independence 4 - Highly important
Concern for Others 4 - Highly important
Collaboration 4 - Highly important
Adaptability 4 - Highly important
Attention to Detail 4 - Highly important
Active Learning 3 - Important
Innovativeness 3 - Important
Social Orientation 3 - Important

Interest Help - Interest

Knowledge Help - Knowledge

Knowledge level
Client Service 3 - Advanced Level
Clerical 2 - Intermediate Level
Manufacturing, Processing and Production 1 - Basic Level
Logistics 1 - Basic Level
Telecommunications 1 - Basic Level
Languages 1 - Basic Level
Mathematics 1 - Basic Level

Source Occupational and Skills Information System

Labour Market Information Survey
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