Competencies Customer Service Agent - Airline in the Montérégie Region

Find out what competencies you typically need to work as a customer service agent - airline in Canada.

Skills Help - Skills

  • Airline passenger, baggage and ticket agents
    Proficiency or complexity level
    Social Perceptiveness 3 - Moderate Level
    Coordinating 2 - Low Level
    Instructing 2 - Low Level
    Monitoring 2 - Low Level
    Time Management 2 - Low Level
    Management of Personnel Resources 2 - Low Level
    Writing 2 - Low Level
    Numeracy 2 - Low Level
    Oral Communication: Active Listening 2 - Low Level
    Oral Communication: Oral Comprehension 2 - Low Level
  • Airline cargo and freight agents
    Proficiency or complexity level
    Coordinating 2 - Low Level
    Instructing 2 - Low Level
    Time Management 2 - Low Level
    Management of Personnel Resources 2 - Low Level
    Management of Material Resources 2 - Low Level
    Quality Control Testing 2 - Low Level
    Writing 2 - Low Level
    Numeracy 2 - Low Level
    Social Perceptiveness 2 - Low Level
    Evaluation 2 - Low Level
  • Airline reservation agents
    Proficiency or complexity level
    Social Perceptiveness 3 - Moderate Level
    Coordinating 2 - Low Level
    Instructing 2 - Low Level
    Monitoring 2 - Low Level
    Time Management 2 - Low Level
    Management of Personnel Resources 2 - Low Level
    Writing 2 - Low Level
    Numeracy 2 - Low Level
    Oral Communication: Active Listening 2 - Low Level
    Oral Communication: Oral Comprehension 2 - Low Level

Personal Attributes Help - Personal Attributes

  • Airline passenger, baggage and ticket agents
    Importance
    Collaboration 5 - Extremely important
    Social Orientation 4 - Highly important
    Independence 4 - Highly important
    Leadership 4 - Highly important
    Concern for Others 4 - Highly important
    Adaptability 4 - Highly important
    Attention to Detail 4 - Highly important
    Active Learning 3 - Important
    Creativity 3 - Important
    Service Orientation 3 - Important
  • Airline cargo and freight agents
    Importance
    Stress Tolerance 4 - Highly important
    Concern for Others 4 - Highly important
    Collaboration 4 - Highly important
    Adaptability 4 - Highly important
    Attention to Detail 4 - Highly important
    Active Learning 3 - Important
    Service Orientation 3 - Important
    Social Orientation 3 - Important
    Independence 3 - Important
    Leadership 3 - Important
  • Airline reservation agents
    Importance
    Collaboration 5 - Extremely important
    Service Orientation 4 - Highly important
    Social Orientation 4 - Highly important
    Independence 4 - Highly important
    Leadership 4 - Highly important
    Concern for Others 4 - Highly important
    Adaptability 4 - Highly important
    Attention to Detail 4 - Highly important
    Active Learning 3 - Important
    Creativity 3 - Important

Interest Help - Interest

Knowledge Help - Knowledge

  • Airline passenger, baggage and ticket agents
    Knowledge level
    Clerical 2 - Intermediate Level
    Humanities 1 - Basic Level
    Client Service 1 - Basic Level
    Languages 1 - Basic Level
    Mathematics 1 - Basic Level
    Hospitality 1 - Basic Level
    Public Safety and Security 1 - Basic Level
  • Airline cargo and freight agents
    Knowledge level
    Clerical 2 - Intermediate Level
    Logistics 1 - Basic Level
    Humanities 1 - Basic Level
    Client Service 1 - Basic Level
    Languages 1 - Basic Level
    Mathematics 1 - Basic Level
    Veterinarian and Animal Care 1 - Basic Level
    Public Safety and Security 1 - Basic Level
  • Airline reservation agents
    Knowledge level
    Clerical 2 - Intermediate Level
    Telecommunications 1 - Basic Level
    Accounting 1 - Basic Level
    Sale and Marketing 1 - Basic Level
    Client Service 1 - Basic Level
    Languages 1 - Basic Level
    Mathematics 1 - Basic Level
    Hospitality 1 - Basic Level
    Public Safety and Security 1 - Basic Level

Source Occupational and Skills Information System

Labour Market Information Survey
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