Discover jobs
Job Search
customer service representative - call centre
Title posted on indeed.com - Customer Service Representative
Posted on November 05, 2024 by Employer details Treeco Wood Flooring Specialists
Job details
Job Title: Customer Service Representative Job Overview We are seeking a proactive and customer-focused Customer Service Representative to join our dynamic team. The ideal candidate will play a pivotal role in strengthening relationships with existing customers, reaching out to potential clients, and ensuring smooth order processing and fulfillment. This position requires a blend of strong communication skills, organizational ability, and a commitment to delivering exceptional service in a fast-paced environment. Key Responsibilities: - Customer Relationship Management: Build and maintain strong, long-lasting relationships with past, existing, and prospective customers to drive customer satisfaction and loyalty. - Order Processing & Support: Respond promptly to customer inquiries, provide accurate price quotes, and assist in processing and tracking orders to ensure timely and correct deliveries. - Data Entry & Order Management: Input customer orders into the system, ensuring data is accurate and up-to-date. Assist in maintaining and updating customer databases to reflect current order status and preferences. - Order Fulfillment Assistance: Support the preparation of customer orders for outgoing pickups, ensuring that products are correctly packaged and ready for shipment. - Customer Interaction: Greet customers as needed, offering assistance with product selection and loading materials. Ensure a welcoming, friendly, and professional atmosphere that enhances the customer experience. - Prioritization & Task Management: Efficiently prioritize tasks to meet deadlines, ensuring a smooth flow of operations with minimal delay or disruption. - Safety & Compliance: Adhere to all company policies, safety procedures, and quality standards to maintain a safe and efficient work environment. Skills & Abilities: - Multitasking & Time Management: Proven ability to manage multiple tasks simultaneously while meeting deadlines and maintaining a high level of accuracy under pressure. - Communication Excellence: Strong verbal and written communication skills in English. Additional language proficiency is a plus. - Technology Proficiency: Comfort with Microsoft Office Suite (Word, Excel) and basic phone systems; quick learner with new technology and software tools. - Commitment to Safety: A strong desire to maintain a clean, organized, and safe work environment at all times. - Teamwork & Collaboration: Ability to work effectively as part of a team, offering support to colleagues and contributing to a positive, cooperative work culture. - Attention to Detail & Organization: Exceptional organizational skills and a keen eye for detail to ensure accuracy in all aspects of order management, data entry, and customer service. Qualifications: - Education & Experience: High school diploma or equivalent required. Previous customer service or order processing experience is preferred but not required. -Physical Demands: Ability to lift and move materials when assisting customers with order fulfillment and loading. What We Offer: - A collaborative and supportive team environment. - Opportunities for career growth and professional development. - Competitive compensation and benefits package. We are looking for someone who is passionate about customer service and thrives in a fast-paced environment. If you are eager to make a positive impact and help us deliver outstanding service to our clients, we encourage you to apply today! Job Type: Full-time Pay: $45,000.00-$50,000.00 per year Benefits: * Company events * Dental care * Extended health care * Life insurance * On-site parking * Store discount Schedule: * 8 hour shift * Day shift * Monday to Friday * No weekends Education: * Secondary School (preferred) Experience: * Customer service: 2 years (preferred) Work Location: In person Expected start date: 2024-12-02- LocationDelta, BC
- Workplace information On site
- Salary$45,000 to $50,000YEAR annually
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9515419745
Important notice: This job posting has been provided by a partner site. Job Bank is not responsible for this content.
Report a problem with this job posting
- Date modified: